Refund Policy

Last updated: July 2026

This Refund Policy explains the conditions under which COAL BOSS subscription fees may be refunded.

1. Subscription Fees

Subscription fees are billed in advance for the chosen billing period. Fees are non-refundable except as explicitly provided in this policy.

2. Refund Eligibility

• If a subscription is cancelled within 7 (seven) days of the initial subscription start date, a pro-rated refund may be issued for the unused period.
• Refunds are not available for renewals, partial months or usage-based charges.
• Refunds are not available for implementation, onboarding or customisation services once work has commenced.

3. How to Request a Refund

To request a refund, write to info@coalboss.com with your account details and reason for the request. Approved refunds are processed within 7–10 business days to the original payment method.

4. Cancellation

You may cancel your subscription at any time. Cancellation stops future renewals but does not automatically trigger a refund for the current period unless eligible under Section 2.

5. Contact

For refund questions, write to info@coalboss.com or WhatsApp +91 98238 96996.