Privacy Policy

Last updated: September 2026

COAL BOSS ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you use our platform and services.

1. Information We Collect

Account information: name, email, phone number, company name and role.
Business data: the transactions, masters, stock, dispatch, finance and operational records you enter into the platform.
Usage data: device, browser, access logs and interaction data for security and improvement.
Website enquiries: the details you submit through our website forms (name, company, email, phone, business type and message, or your email address for updates) are sent to our team by email so we can respond to you. They pass through our email delivery provider (Resend) and are checked for spam by Google reCAPTCHA; these providers process them only to deliver and protect the enquiry. Only your name and one way to reply (phone or email) are required.
Website analytics: only if you allow it, Google Analytics records how the website is used, without your name, email, phone or form entries. See our Cookie Policy.

2. How We Use Your Information

To provide, operate and improve the COAL BOSS platform.
To provide customer support and implementation services.
To respond to enquiries sent through our website and, with consent, to improve the website.
To send important account, security and service notifications.
To comply with applicable legal obligations.

3. Data Ownership

Your business data remains your data. We do not sell customer data. We do not disclose your business information to any third party without your authorization, except where required by applicable law.

4. Data Security

We use encryption in transit, role-based access controls, audit logging, secure cloud infrastructure, and backup and recovery controls maintained as part of our service infrastructure to protect your data. No digital platform can guarantee absolute security, but we continuously follow enterprise security best practices.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, you may request export or deletion of your business data subject to legal obligations.

6. Your Rights

You may request access, correction, export or deletion of your personal and business data by contacting us at info@coalboss.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or within the platform.

8. Contact

For privacy questions, write to info@coalboss.com or WhatsApp +91 98238 96996.